Return Refund Policy
At Ridenseat.com, we aim to offer a smooth and reliable travel booking experience. We understand that plans can change, and this Return and Refund Policy outlines the terms under which bookings may be canceled and refunds issued.
1. Cancellation Policy
Cancellations may be allowed based on the type of service and the time of cancellation:
a. Customer-Initiated Cancellations
You can cancel a booking directly from your account dashboard or by contacting customer support.
Cancellations made 24 hours or more before the scheduled departure time are eligible for a partial or full refund (based on fare type).
Cancellations made less than 24 hours before the scheduled departure may not be eligible for a refund.
b. Operator/Company-Initiated Cancellations
If your ride is canceled by us due to unforeseen circumstances (e.g., vehicle breakdown, driver unavailability, bad weather), you will receive a full refund or the option to reschedule at no extra cost.
2. Non-Refundable Bookings
Some discounted or promotional fares may be marked as non-refundable. Please read the fare conditions carefully before booking.
3. Refund Process
If your cancellation is eligible for a refund:
Refunds will be processed to the original method of payment.
Please allow 5–10 business days for the refund to reflect in your account.
Transaction or gateway charges (if any) may be deducted from the refunded amount.
4. No-Show Policy
If you fail to show up for your ride without prior cancellation:
The booking will be marked as a no-show, and no refund will be issued.
5. How to Request a Refund
To initiate a refund:
Email us at [your support email] with your booking ID and reason for cancellation.
Or call us at [your contact number] for urgent cancellations.
You may also use the "My Bookings" section to cancel and track the refund status.
6. Exceptions
Refunds may be denied in the following cases:
Incorrect information provided during booking
Violation of our Terms and Conditions
Abuse of the cancellation system
7. Policy Updates
Ridenseat.com reserves the right to modify this Return and Refund Policy at any time. Updates will be posted on this page with the new effective date.
8. Contact Us
For any questions or refund-related issues, please reach out to:
Ridenseat.com
Email: [your support email]
Phone: [your contact number]